Amazon Walkin Drive 2016 for freshers
Amazon Job Vacancies in Hyderabad for freshers as Customer Service Associate position.
Amazon invite Freshers and Experienced professionals with excellent communication skills.
Interested and eligible candidates can directly attend the walkin interview at the below mentioned location.
Qualification Any Graduate
Experience 0 - 5 Years
Job Location Hyderabad
Job Role Customer Service Associate
Industry BPO / Call Centre / ITES
Job Description:
We invite Freshers and Experienced professionals with excellent communication skills (written and verbal)
Current Role: Customer Service Associate
Eligibility Criteria: Customer Service Associate Minimum qualification is 10+2.
Knowledge and Skills Required:
Communication Skills:
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Also Check: Amazon Placement Papers
Amazon Selection Process:
Aptitude Test
Technical Interview
HR Interview
Document Required (Original and Photocopies):
SSC Marksheet
HSC/Diploma Marksheet
Graduation & Post Graduation all years’ mark sheets
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
2 photographs
Resume
Amazon Walkin Details:
Walk in Date: 1st to 6th February 2016
Time: 10 AM - 3 PM
Interview Venues:
Amazon Development Centre Pvt.Ltd,
Raheja Mind Space,Building No:09,10th Floor,
Hi-tech City,Hyderabad
Land Mark: Opposite to Westin Hotel
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